Return & Refund Policy

ADA2U provides workspace services, including serviced offices, co-working spaces, virtual offices and meeting rooms. These are services, not physical goods, so nothing is shipped or returned. This policy explains when you can cancel a booking and when you can get your money back.

This policy applies to all bookings paid online through ada2u.com. Bookings made under a separate signed agreement follow the cancellation terms in that agreement.

• Cancelled at least 24 hours before the start date: full refund.
• Cancelled less than 24 hours before the start date, or after the pass has started: no refund.
• Unused days on a pass that has started cannot be refunded or carried forward.

This covers monthly serviced office, co-working and virtual office plans.

• Cancelled at least 7 days before the start date: full refund.
• Cancelled less than 7 days before the start date:50% refund of the first month's fee.
• After the plan has started:the current month is not refundable. To stop a recurring plan, give us at least one month's written notice before the next billing date.

Where a plan requires a security deposit, we refund it within 30 days after your plan ends and you have returned all access cards and keys. We may deduct unpaid fees and the cost of repairing any damage beyond normal wear and tear. We will give you an itemised list of any deductions.

• One-time setup, registration or administration fees.
• Meeting room hours, printing and other add-ons that you have already used.
• Mail handling, courier and telephone answering charges that have already been incurred.
• Fees for a booking we cancelled because you breached our Terms & Conditions.

If we cannot provide the space you booked, for example because of maintenance or an issue on our side, you can choose either:

• an equivalent space at another ADA2U location, at no extra cost; or
• a full refund for the part of the booking we could not provide.

If you were charged but your booking was not confirmed, you were charged more than once for the same booking, or you were charged the wrong amount, we will refund the difference in full once we have verified the transaction with our payment gateway.

Email [email protected] with:

• your full name and the email address on your ADA2U account;
• your order ID (it starts with "ADA-" and is shown on your payment receipt); and
• the reason for your request.

Your cancellation date is the date we receive your email. We will confirm whether your request is approved within 3 working days.

Approved refunds are paid back to the original payment method (card, online banking or e-wallet) through our payment gateway, Fiuu, within 14 working days of approval. Your bank or card issuer may take a few more days to show the refund in your account.

Refunds are paid in Malaysian Ringgit (RM). The Sales and Service Tax (SST) you paid is refunded in the same proportion as the fee.

Instead of cancelling, you can ask to move your start date, change to a different plan or move to another location. Changes depend on availability. If the new plan costs more, you pay the difference. If it costs less, we will credit or refund the difference under this policy.

For questions about this policy, contact ADA Shared Services Sdn Bhd (200801004348 / 805632-X):

• Email: [email protected]
• Phone: +604 619 2600
• WhatsApp: message us

This policy forms part of our Terms & Conditions.