Terms & Conditions

These Terms & Conditions ("Terms") apply when you use ada2u.com (the "Website") or book any service from ADA Shared Services Sdn Bhd (200801004348 / 805632-X) ("ADA2U", "we", "us" or "our").

By creating an account, making a booking or paying for a service, you agree to these Terms. If you are booking for a company, you confirm that you are authorised to accept these Terms on its behalf. If you do not agree, please do not use the Website or our services.

We provide flexible workspace services at our locations in Malaysia, including serviced offices, co-working spaces, virtual offices and meeting rooms (the "Services"). What each plan includes is described on its page on the Website.

Photos on the Website show typical spaces. The exact room, desk or layout you receive may differ slightly but will match the plan you booked.

• You must be at least 18 years old to create an account or make a booking.
• The information you give us, including your name, contact details, identity document and company details, must be true, complete and up to date.
• Keep your login details secure. You are responsible for bookings and activity made through your account. Tell us straight away if you think someone else has used it.
• We may ask you to verify your identity before confirming a booking or giving you access.

• All bookings depend on availability at the location you choose.
• A booking is confirmed only after your payment succeeds and we send you a confirmation. A pending or failed payment does not reserve a space.
• We may refuse or cancel a booking if the information given is false, the payment is reversed or suspected to be fraudulent, or the intended use breaks these Terms or the law. If we cancel for any of these reasons before the booking starts, we will refund what you paid.

• Prices are in Malaysian Ringgit (RM).
• Sales and Service Tax (SST) at the current rate (6%) is added at checkout and shown in your grand total before you pay.
• Online payments are processed by our payment gateway, Fiuu (formerly Razer Merchant Services). We do not see or store your full card or online banking details.
• Recurring plans are billed in advance for each period. If a payment is late, we may suspend your access until it is paid.
• We may change our prices from time to time. A price change does not affect a period you have already paid for.

Cancellations, refunds and security deposits are covered by our Return & Refund Policy, which forms part of these Terms.

• Daily and weekly passes end automatically at the end of the period booked.
• Monthly plans continue month to month until you or we end them. Either side can end a monthly plan by giving at least one month's written notice.
• When your plan ends, you must remove your belongings and return all access cards and keys. We may dispose of items left behind more than 14 days after your plan ends.

When you use our premises, you agree to:

• follow our house rules and reasonable instructions from our staff;
• use the space only for lawful office and business purposes;
• respect other members and keep noise to a reasonable level;
• register your guests at reception and take responsibility for their behaviour;
• not share or copy access cards or keys;
• not change, damage or make fixtures to the space without our written permission; and
• not bring hazardous or illegal items onto the premises.

You must pay for any damage you or your guests cause, other than normal wear and tear.

• You may use our address as your business or correspondence address only for the duration of your plan and only for lawful purposes.
• If you register our address with the Companies Commission of Malaysia (SSM) or any other authority, you must update your records within 30 days after your plan ends.
• We handle mail as described in your plan. We are not responsible for the content of mail or for delays caused by couriers or postal services.
• We may refuse to accept, or may return, parcels that are oversized, perishable, hazardous or suspicious.

We may suspend your access or end your plan immediately, without a refund, if you seriously or repeatedly break these Terms, fail to pay fees when due, or use the premises for any illegal purpose. For less serious breaches, we will tell you what is wrong and give you a reasonable time to fix it first.

• You are responsible for your own belongings. We are not liable for loss, theft or damage to your property unless it is caused by our negligence.
• We are not liable for indirect or consequential losses, such as lost profits, lost data or lost business opportunities.
• Our total liability to you for any claim about a booking is limited to the fees you paid for that booking.
• Nothing in these Terms limits liability that cannot be limited under Malaysian law, including liability for death or personal injury caused by negligence.

We are not responsible for failing to provide the Services because of events outside our reasonable control, such as natural disasters, fire, flood, epidemics, government orders, utility outages or failures of the building's systems. If such an event stops us from providing a booked service, our Return & Refund Policy applies.

We collect and use your personal data to manage your account, bookings, payments and access to our premises, in line with Malaysia's Personal Data Protection Act 2010 (PDPA). We share it only with service providers who help us run the Services, such as our payment gateway, or where the law requires it. Our Privacy Policy explains this in full.

• The Website content, including text, photos and logos, belongs to ADA2U or is used with permission. You may not copy or reuse it for commercial purposes without our written consent.
• Do not misuse the Website, including trying to gain unauthorised access, disrupting it or submitting false bookings.
• We try to keep the Website accurate and available but cannot guarantee it will always be free from errors or interruptions.

We may update these Terms from time to time. The latest version will always be on this page, with the date it was last updated. Changes do not affect bookings already confirmed, except where the law requires it.

These Terms are governed by the laws of Malaysia. Any dispute will be handled by the courts of Malaysia. Before going to court, we encourage you to contact us so we can try to resolve the issue together.

• Email: [email protected]
• Phone: +604 619 2600
• WhatsApp: message us